Forward Dynamics Solutions

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Deliver Exceptional Service, Strengthen Customer Loyalty, and Optimize Support Operations.

Dynamics 365 Customer Service

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Smarter Support, Happier Customers

Transform Customer Experiences with AI-Driven, Personalized Service

In today’s competitive market, customer experience defines brand loyalty. Microsoft Dynamics 365 Customer Service, powered by Forward Dynamics, empowers businesses to deliver proactive, AI-driven support that enhances customer satisfaction, streamlines case management, and fosters long-term relationships.

With intelligent automation, real-time insights, and omnichannel engagement, your service teams can resolve issues faster, personalize interactions, and exceed customer expectations—all while improving operational efficiency.

Redefine customer service with smarter, connected support solutions today!
Get Started with Dynamics 365 Customer Service

Key Features of Dynamics 365 Customer Service

AI-Powered Case Management & Resolution

Empower agents with automated workflows and intelligent recommendations for faster issue resolution.

  • AI-driven case routing ensures customers reach the right support team instantly
  • Real-time knowledge base suggestions help agents provide accurate and consistent responses
  • Automated workflows & chatbots reduce response time and improve service efficiency
Enhance Case Resolution
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Seamless Omnichannel Customer Engagement

Engage customers across multiple platforms for a connected, consistent support experience.

  • Support customers via chat, email, voice, SMS, and social media
  • Enable self-service portals and AI-powered virtual agents for 24/7 support
  • Maintain conversation history across channels for seamless agent handovers
Unify Customer Interactions

Data-Driven Insights for Personalized Support

Deliver proactive and predictive support with real-time customer insights.

  • Leverage AI to anticipate customer needs and resolve issues before they escalate
  • Access unified customer history for tailored and context-driven interactions
  • Use Power BI dashboards to track agent performance and customer satisfaction
Improve Customer Satisfaction
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Intelligent Automation & Self-Service Options

Reduce workload with AI-driven automation and self-service tools that empower customers.

  • Deploy AI chatbots to handle common inquiries and reduce agent workload
  • Enable self-service knowledge bases for quick issue resolution
  • Automate service processes to improve response times and efficiency
Empower Customers with Self-Service

Transform Customer Service with Intelligent, Proactive Support

  • AI-Powered Support for Faster Resolutions – Leverage intelligent automation and predictive insights to resolve issues quickly, reduce response times, and ensure a seamless customer experience.
  • Omnichannel Engagement for Seamless Interactions – Connect with customers across chat, email, social media, phone, and self-service portals, ensuring a consistent and personalized support journey on any platform.
  • Empowered Agents with Real-Time Insights – Give your support team the tools and data they need to personalize interactions, recommend the next best actions, and provide accurate, efficient solutions to every inquiry.
  • Proactive & Predictive Customer Service – Anticipate customer needs with AI-driven analytics, automate case routing, and prevent issues before they arise, enhancing overall customer satisfaction and brand loyalty.
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Why Choose Forward Dynamics for Dynamics 365 Customer Service?

  • Microsoft Partner & Service Experts – Specialized in customer service automation & CRM solutions
  • Custom Implementation & Optimization – Designed for your business needs and customer expectations
  • Seamless Integration – Connect effortlessly with Microsoft 365, Power Platform, and third-party tools
  • AI-Powered Efficiency – Leverage automation & data insights for improved service performance
  • End-to-End Support & Training – Ensuring successful adoption & long-term service excellence

Deliver proactive, personalized, and AI-powered customer support with Dynamics 365 Customer Service!

Talk to a Service Expert